In order to minimize the unintended spread of the COVID-19 virus, we ask that you join us in prioritizing your safety and the welfare of our entire community. We are adhering to the recommendations put forth by Governor DeWine, the CDC, the WHO & the OVMA to keep everyone as safe and healthy as possible!
Public Health Orders & Recommendations issued by Governor DeWine can be found via the following links:
⚬ 1-800-464-3752The Ohio Department of Health library archive of past press releases.
⚬ Responsible RestartOhio Plan
⚬ Masks remain mandated per the Ohio Department of Health Order.
We are excited to share that we will be reopening our hospital to clients in phases! As of May 17, the following business practices will be implemented for Phase 1 of our new “normal”:
Updated Service Protocols
♥ Escorted Wellness & Medical Appointments
♥ Escorted Surgical Admission & Surgical Discharge
♥ Escorted End-of-Life Appointments
**Does not include Medical Work-in or Emergency Appointments due to the limited capacity within the hospital.**
All Other Services to Remain Curbside
♥ Boarding & Grooming Services
♥ Technician & Work-In Appointments
♥ Medication, Food, Product Pick-Up
Updated appointment flow:
⚬ A single pet parent may be escorted by a medical team member into the building for his/her pet’s appointment. Phase 1 includes the following categories of scheduled escorted appointments: Wellness, Medical & Surgical Admission/Discharge. End-of-Life appointments will continue to operate with the current established protocol.
⚬ We will absolutely accommodate your individual needs if you are not comfortable entering our hospital for your pet’s appointment. Please advise the medical team member at check-in or the client care team member at the time you schedule your pet’s appointment.
⚬ Curbside services will remain in place for: Veterinary Technician Appointments, Work-in Medical & Emergency Appointments, Boarding & Grooming Admission/Discharge, Pet Food Pick-up, Prescription Pick-up & any other Pet Product Pick-up.
Hours of operation: Monday through Friday from 7:30 AM to 5:30 PM, Saturday 8:00 AM to 1:00 PM. Sunday, closed.
RX and Food Requests: At this time, we ask that you allow for up to 24-48 hours for prescription requests to be processed. Give us a call at 614.389.6455 option 4 to request your pet’s prescription refill. For prescription and food pick-ups, call when you arrive, put your mask on and advise our Client Care Specialist which parking spot you are parked in (each spot is numbered 1-8). We will take payment over the phone at that time and deliver your pet’s medication(s)/food(s)/product(s) to your vehicle. Please roll down a backseat window or open your trunk for contactless delivery.
Scheduled Regular Pet Appointments:
⚬ Routine nail trims and anal gland expressions are limited during this time as we are operating with a smaller staff with longer regular appointment times due to curbside veterinary care. We may not have an appointment available for several day(s)/week(s). Consider viewing these instructions on trimming your pet’s nails at home until we are at full capacity! ♥ Dog nail trim ♥ Cat nail trim ♥
⚬ Please do not attempt to enter our building. When you arrive, wait in your car with your pet and call or text our hospital to inform us of your arrival. 614.389.6455 option 5.
⚬ Advise us what parking space number you are in and if a medical team member is available at the time of your phone call or text, we will obtain your pet’s history over the phone. If a technician is not available, we will confirm your phone number and a medical team member will call you back as quickly as possible.
⚬ Once your pet’s history is obtained, the medical team member will meet you at your vehicle to escort you into the hospital with your pet. Masks up!
⚬ Please note this only applies to scheduled wellness and medical appointments. Work-ins Medical Visits and Emergency Visits will remain curbside until health orders are lifted and we are functioning at full capacity.
⚬ Escorted appointments – the client care staff will process payment for pet’s appointment in the lobby at the front desk.
⚬ Curbside care – we will continue to process payments over the phone.
Boarding & Grooming: All communications are to be completed via phone. When you arrive for your pet’s boarding check-in or grooming appointment please park and call 614.389.6455 opt 2. Masks up!
Thank you for keeping yourselves, friends, family and our staff safe while helping us to care for the beloved furry families of AHSH! We will continue to operate in this manner until further notice. By taking action now we are joining our fellow Veterinary offices with these temporary measures in hopes of keeping our community safe!
Questions? Please call the Ohio Department of Health Coronavirus Hotline at 1-833-4ASKODH (427-5634).