Frequently Asked Questions
Do I need to make an appointment to bring my pet in?
Yes, we value the time you and your pet have with our veterinarian. Please call ahead to schedule an appointment, 614.389.6455.
Do your veterinarians see exotic pets (birds, snakes, lizards, etc.)?
Can I give my pet over-the-counter medications, like Benadryl or Aspirin?
Why do you need to check my pet’s stool sample every year?
Why do I need to heartworm test my dog if he/she is on heartworm preventative?
Our veterinarians recommend annual heartworm testing even if your pet is on heartworm medication to be sure the medication is truly working. Our heartworm test also screens for Lyme disease, Anaplasmosis & Ehrlichiosis – diseases that are transmitted by ticks.
I’ve found a stray animal, will you take them in?
Can I drop my pet off for the exam and pick him/her up later?
Can I make payments?
Payment is required at the time of services. We accept cash, check (with driver’s license), MasterCard, Visa, American Express and Care Credit. To learn more about Care Credit payment plans, visit their website at www.carecredit.com. If you are considering Pet Health Insurance, check out our resources page and click on “Pet Insurance”.
Can you refill my pet’s prescription from a year or two ago? It’s the same problem.
Why does my pet need vaccines if he/she never goes outside?
I have treated my pets for fleas but they keep coming back. What else can I do?
- Treating the environment: for a flea control program to be successful as quickly as possible, treatment of the home and yard is necessary.
- Vacuum your home thoroughly and wash any pet bedding in hot water. Throw the vacuum bag away (out of the home) afterwards. Be sure to vacuum baseboards, upholstered furniture, and under cushions.
- Foggers (bombs) are useful for large homes or you can use a commercial exterminator. Because bombs do not reach under furniture, a premise (area treatment) spray can be used for this purpose. Repeat this step (both bomb and area treatment) in three weeks.
- Treat your yard with either a commercial product or one recommended by your veterinarian.
- Treating your pets: make sure you are using multiple techniques for flea control.
- Bathing your pet will not only kill many of the fleas, but it will also improve the condition of the animal’s skin. Getting rid of the flea dirt and cleansing any sore areas that the fleas may have caused will make your pet much more comfortable. Consult your veterinarian for the best type of shampoo for your pet.
Using a topical adulticide like Frontline every three weeks will get the fleas under control faster. These products are not absorbed into your pet’s bloodstream. The flea just needs to come into contact with your pet. These products kill 98% of fleas on the pet within 2 hours and 100% within 24 hours. They continue to kill any fleas that jump on your pet for at least 3 weeks. Frontline also kills ticks.